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// Support models

Support that fits how you already work

A full IT department, extra help for your IT lead, a single project, or a security plan. We fit around your setup.

These four models are starting points. Most clients begin with one and move to another as their needs change.

// Support models

Four ways to work with us

Most clients start with one and change as their needs do. None of these is a fixed package.

Fully managed support

You don't have internal IT

We act as your IT department: day-to-day support, maintenance, vendor coordination, security, backups, and reports for leadership.

  • Help desk for your people, devices, and apps
  • Routine maintenance, patching, and monitoring
  • Quarterly reports for owners and leadership

Co-managed IT

You have an internal IT lead

We add capacity without replacing the person who already knows your systems. They stay in charge. We bring extra depth and after-hours coverage.

  • Extra support capacity alongside your team
  • Security, cloud, and infrastructure expertise
  • Project help when internal time runs out

Project work

You need a project done

A written scope, milestones, and handover documents. Typical projects include Microsoft 365 migrations, network upgrades, office moves, hardware refreshes, backup redesigns, and vendor cleanup.

  • Defined deliverables and dates
  • Infrastructure, cloud, and migration work
  • Vendor consolidation and standardization

Security and compliance plan

You need a security plan

We start with the controls that carry the most risk: account protection, device coverage, patching, email security, backups, admin access, and staff awareness. Then we map them to HIPAA, PCI DSS, NIST CSF, GDPR, or LGPD so you can show your work.

  • Recommendations ranked by risk and cost
  • Account, device, email, and backup controls
  • Framework mapping with collected evidence

// Specialisms

For specific kinds of organizations

Some environments come with their own rules. These pages explain how we handle them.

SOHO and Small Business

For small teams that need secure, stable systems without hiring IT staff.

Startups

Accounts, security, and automation set up properly before growth makes them expensive to fix.

Compliance Programs

HIPAA, PCI DSS, NIST CSF 2.0, GDPR, LGPD, and CMMC, with the records to prove it.

Smart Home

Private, reliable smart home setups built on a properly designed home network.

// Next step

Not sure which one fits?

Tell us how your business runs today and we'll recommend a model in writing. The consultation is free.