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// Service catalog

IT, cybersecurity, and private AI services for businesses that can't afford downtime

Help desk, security, servers, backups, cloud, monitoring, asset tracking, automation, consulting, and custom AI agents. Every service is documented and produces records you can show an auditor, an insurer, or a customer.

We provide IT support, cybersecurity, infrastructure, cloud, automation, and consulting for businesses across Wisconsin, Illinois, and Indiana, with remote support anywhere in the world, in English or Portuguese.

You can hire us to run all of your IT, to back up an internal IT person, or for a single project. If you have compliance requirements, we build them in from the start instead of bolting them on later. See the support models, our compliance programs for HIPAA, PCI DSS, NIST CSF, GDPR, LGPD, and CMMC, or the private AI agents we build and host.

// Catalog

The ten services

Each one runs on documented processes, with reports written for the people who approve the budget.

[ 01 ]

Managed IT Support

A help desk your staff can reach, plus the routine maintenance that stops small problems from turning into big ones.

  • Remote support and troubleshooting
  • Workstation and server health monitoring
  • Scheduled updates and patching
  • New hires, departures, and permission changes
  • Printer, network, and business app support
  • Backup checks and system health reviews
[ 02 ]

Cybersecurity

Protection for your accounts, email, devices, and network, with reports in plain English.

  • Security alert monitoring
  • Vulnerability scanning with tracked fixes
  • Risk reports with clear priorities
  • Suspicious network activity detection
  • Conditional access and blocking unauthorized logins
  • Security awareness guidance for staff
[ 03 ]

Infrastructure and Servers

Physical and virtual servers sized for your workload, with redundancy and a written recovery plan.

  • Physical and virtual server deployment
  • Virtualization with Proxmox VE or Hyper-V
  • Storage and capacity planning
  • Hardening for virtualized environments
  • Ongoing server maintenance and tuning
[ 04 ]

Backup and Disaster Recovery

Backups we test by restoring them, with recovery times agreed in writing.

  • Backup system design and setup
  • Offsite and immutable backup copies
  • Scheduled restore tests
  • Recovery time and recovery point targets
  • Business continuity plans and documentation
[ 05 ]

Cloud and Microsoft 365

Microsoft 365 set up securely and kept that way as people join, leave, and change roles.

  • Microsoft 365 setup and administration
  • Mailbox and tenant migrations
  • Multi-factor authentication rollout
  • User accounts and license management
  • Retention, sharing, and data protection policies
[ 06 ]

Infrastructure Monitoring

We watch the systems your business depends on, and every alert goes to a person who responds.

  • Uptime monitoring for services and applications
  • Automatic alerts for failures and thresholds
  • Server, network, and device telemetry
  • Trend and capacity reviews
[ 07 ]

Inventory and Asset Management

An up-to-date list of every device, warranty, and license. It's usually the first thing an auditor asks for.

  • Computer, server, and device inventory
  • Equipment lifecycle and replacement planning
  • Infrastructure and configuration documentation
  • Warranty, license, and renewal tracking
[ 08 ]

Automation and Integrations

Scripts and integrations that take repetitive admin work off your staff's plate.

  • Automation for routine IT tasks
  • System and API integrations
  • Automated alerting and ticket workflows
  • Automated onboarding and offboarding
  • Workflow reviews
[ 09 ]

IT Consulting

Straight advice for budgets, vendor choices, audits, and growth plans.

  • Infrastructure planning
  • Vendor and product evaluation
  • Security and network architecture review
  • Compliance gap assessment and remediation plan
  • Multi-year technology planning

// How we work

From the first call to everyday support

The steps are the same whether it's one project or your whole IT setup. We write up the assessment and agree on it with you before any work starts.

[ Phase 01 ]

Assess

We list every user, device, server, cloud account, backup, and vendor, check the security you already have, and rank the gaps by risk.

[ Phase 02 ]

Stabilize

We fix whatever is causing risk or downtime today. Accounts, patching, backups, and device protection come first.

[ Phase 03 ]

Standardize

Same tools and settings everywhere, documented and monitored, so every device and service is accounted for.

[ Phase 04 ]

Improve

Longer-term work planned around your budget: compliance, infrastructure upgrades, and automation that saves staff time.

// Next step

Not sure where to start?

In a consultation we sort these into what's urgent, what can wait, and what you can skip this year.