Live
Support Email
The quickest way to report a new issue. Every email opens a tracked ticket, so nothing relies on someone remembering a hallway conversation.
// Client access
Support for current clients
Email a request, start a remote session, or sign in to pay an invoice. Every request ends up in the same tracked queue.
// Access
Three ways to reach support
All three feed the same ticket queue, so your request gets tracked however it comes in.
Live
Remote Support
Screen sharing for problems that are easier to show than to describe. You start the session, and you can end it at any time.
Start a remote session
support.logostechsystems.com
Live
Billing Portal
Review invoices, check statements, update payment details, and pay online whenever it suits you.
Sign in and pay a bill
portal.logostechsystems.com
// Support process
What happens after you send a request
Here's what to expect once your request reaches us.
Logged
Your request becomes a ticket with a reference number and a timestamp.
Triaged
We set priority by impact and urgency. If work has stopped, it goes to the front of the queue.
Worked
Most issues get fixed remotely. When the problem needs hands on hardware, we come on site anywhere in Wisconsin, Illinois, and Indiana.
Closed with a note
Every ticket closes with a short explanation of what went wrong and what we did. Over time that becomes a history of your environment.
[ Urgent issues ]
Something is down right now
Call (262) 237-8358 or email [email protected]. Tell us who is affected, which device, what changed recently, and any error message or screenshot. Outages go ahead of all other work.
// Next step
Not a client yet?
These portals are for current clients. If you're looking for an IT provider, start with a consultation.